> For the complete documentation index, see [llms.txt](https://yourmaps.gitbook.io/yourmaps-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://yourmaps.gitbook.io/yourmaps-docs/faq-and-troubleshooting.md). # FAQ & Troubleshooting If you have a question about payments, refunds, Keymaster, exchanges, support, testing, custom work, or Patreon learning, check the **FAQ** page. If you are having a technical issue with a map, MLO, prop package, tool, installation, textures, collisions, doors, performance, or conflicts, check the **Troubleshooting** page. ### Before Opening a Ticket Before opening a support ticket, please make sure you have checked: * The product documentation page * The included `README` or `README_FIRST` file * The FAQ page * The Troubleshooting page * Your server console * Your client/F8 console * Possible conflicts with other maps in the same area The more information you provide, the faster we can help you. ### Support * Questions or doubts: join the YourMAPS Discord. * For personalized exterior/interior textures, custom buildings, or custom props: open a ticket on Discord. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://yourmaps.gitbook.io/yourmaps-docs/faq-and-troubleshooting.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.